{"version": "1.0", "type": "rich", "title": "working in a library, i encounter a lot of people who are in the process of filling out important forms, sending important...", "author_name": "kontextmaschine", "author_url": "https://kontextmaschine.com", "provider_name": "kontextmaschine", "provider_url": "https://kontextmaschine.com", "url": "https://kontextmaschine.com/post/716911248797745152/", "html": "<p><a class=\"tumblr_blog\" href=\"https://storybookprincess.tumblr.com/post/715601873748525056/working-in-a-library-i-encounter-a-lot-of-people\" target=\"_blank\">storybookprincess</a>:</p><blockquote><p>working in a library, i encounter a lot of people who are in the process of filling out important forms, sending important faxes, and copying important documents.  and the more important these things are, the more stressful, meaning i end up assisting a lot of really stressed people with a lot of really stressful paperwork, and have thus developed the ultimate line to immediately validate and empathize with their situation</p><p>\u201cthey don\u2019t make it easy, do they?\u201d</p><p>i nearly always use this line at some point in the conversation &amp; it works without fail, because there is ALWAYS a they and they are ALWAYS not making it easy. you don\u2019t have to specify who \u201cthey\u201d are. you don\u2019t even need to have an approximate idea of their role in this process. </p><p>job application? disability paperwork? insurance documents? financial aid paperwork? in any situation, the person visibly relaxes &amp; enthusiastically agrees, because someone understands their plight: they are out there &amp; they are NOT making it easy</p></blockquote>"}